Some of our customers have noticed that even though they have set up TwitCount for their site, the number of tweets reported still does not seem right.
After speaking with the team at TwitCount, we found that sometimes this is because the authorization process didn’t go through correctly the first time. Other times this is because the access was revoked, either on your or TwitCount’s end. In any case, it is easy to re-authorize your site with TwitCount.
The first step is to check to see if your account currently registered with the TwitCount service. If you are already logged into Twitter, this URL takes you directly to your app integrations: https://twitter.com/settings/applications
And if you already have TwitCount activated, it looks like this:
Press the red ‘Revoke Access’ button, and your account should be free from TwitCount. We confirmed with one of the developers at TwitCount that your existing recorded tweet counts will be saved even after revoking access. The settings page then looks like this:
Now, to authorize with TwitCount, we’ll go to https://twitcount.com and click the big blue button on their home page.
Which takes us to the Authorization screen. The blue ‘Authorize’ button is the key ingredient to accurately recording your tweet counts.
Click the ‘Authorize app’ button, and that’s it! You are done.
You should be able to return to your Twitter-integrated apps and see TwitCount there, as in Figure 1.
You do not need to copy or load any HTML, JS, code snippets, widgets, buttons, or anything – you are done.
I hope this helps restore your tweet count tracking. If not, please open a support ticket to let us know. Happy blogging!
